Call by Telephone - In the continental US, call 1-800-493-8555 or 1-925-838-1487. If you call after hours, please leave a message on our answering machine. Please leave a phone number or E-mail address where we can contact you.

Send FAX - You can FAX your order to 1-925-838-0535. Please include a phone number or E-mail address where we can contact you if there are any questions or problems.

Regular Mail - Our mailing address is Mathis Instruments, 602 Morninghome Road, Danville, CA 94526.

Electronic Mail - Our E-mail address is sales@mathis-instruments.com. Note that this is not an encrypted method of ordering, so if you are concerned about security of your credit card number, please use a different method of ordering. Please provide complete information with your order: Include name, the shipping address, the products you are ordering, method of payment, a phone number, and an E-mail address where we can contact you.

Method of Payment::
All orders require a 30% deposit. The balance of payment is due prior to shipment. Remittance should be made payable to Mathis Instruments in U.S. funds. MasterCard, Visa, American Express, personal checks, and money orders are accepted. Please allow 10 days for personal checks to clear. Corporate and educational purchase orders are accepted.
California residents must add sales tax of 8.5%.
All orders will be confirmed by return mail.

Product Warranty
All Mathis Instruments telescope mounts have a three year warranty. Equatorial mount electronics have a one year warranty. Any component found to be defective should be returned to our office with the shipping charges prepaid. At our discretion, we will repair or replace the item. If the cause of the problem is determined to be normal use, defective materials, or errors in workmanship, then the item will be repaired at no charge to the customer. If there is damage due to other causes, the customer will assume the cost of repairs or replacement.

Returns:
If you are not satisfied with any item, please return it to us in original condition, shipping prepaid, within 30 days after delivery. As long as the equipment is in new condition, we will refund the full amount less shipping costs. The cost of any custom machined components will not be refunded

Cancellations:
A customer may cancel an order at any time prior to shipment. Please send your request in writing stating the reason for cancellation. A refund will be issued less a 5% cancellation charge. The cost of any custom components that have already been made will not be refunded. Any bank charges incurred from processing the refund will be paid by the customer.

Order Specifications:
Our family of mounts are continuously evolving as we improve our product line. We reserve the right to make changes and improvements to our mounts.